FAQ

1. How does Presso America use the information collected?
Presso America use such Personal information for the following purposes:

*
for specific purpose for which it was volunteered (for example, to purchase a product, to enter a contest, to comment on our products or site, etc.)
* to improve the content, appearance and utility of this site
* to track our visitors’ use of this site for internal market research or other business purposes
* to notify our visitors of this site’s updates

2. How does Presso America protect visitor information?
Whenever you provide any order information, we use SSL technology to make sure that it is “encrypted,” or scrambled, so that no one else can read it while it is being transmitted over the Internet. If you become a member of Presso America, all information (such as your name, address, and email address) is safely stored behind a firewall. Presso America implements a variety of security measures to maintain the safety of your personal information. It’s Presso America’s policy to maintain all Personal information as confidential, and it is only accessible by a limited number of employees who have special access rights to such systems.

3. Can I return my purchase if it doesn’t fulfill my expectations?
Should any item fall short of your expectations Presso America will honor a 30-day money back guarantee on all products sold on its website upon receipt. In all cases the refund of the money will NOT include the shipping cost. Under no circumstances will a refund be granted after this time. To apply for this benefit the product should be in the original condition and packaging with no signs of user wear. The credit will be applied once the unused product has been received and checked. In case the retail packaging is not included, a 15% restocking fee will be charged.

4. Who must I contact in order to arrange for a return?
To arrange for a return, please email Presso America Customer Support at presso [at] pressoamerica [dot] com to receive a Return Authorization number and the full instruction to return the product and we will send you a prompt refund or exchange, whichever you prefer. You will be responsible for all costs involved in re-shipping the product.

5. Can I return a purchase made through a reseller?
If you purchased your product through an authorized Presso America reseller or distributor (listed in our website) you may be eligible for a full credit within the reseller/distributor’s return policy. You should contact the location where you purchased the product, as return/warranty policies may vary. Presso America cannot accept product returns of products purchased through a reseller or distributor. However if the answer that you receive from our distributors is not satisfactory, please email us and we will analyze the case and help you solve the issue. Presso America warranty will ONLY be applicable if the product purchase is legitimated by an order number and an invoice from any of the authorized resellers/distributors. For items being sent to our Returns Department, please be sure to ship your item by insured, traceable mail. UPS and other carriers offer this service. Please include a note with your address and daytime phone number along with the instructions sent by Customer Service and a copy of your sales receipt or packing slip.

6. Do prices listed in the site include shipping fee?
The shipping is charged separately and varies according to shipping destination and number of items ordered.

7. How do I know the status of my order and tracking information?
To get an update on your purchase, you can contact us to presso [at] pressoamerica [dot] com and we will provide an immediate reply. Once the order has been released from production and is ready to ship, you will receive the corresponding tracking information to the e-mail you have provided when submitted. Bear in mind that shipping time will vary according to the shipping location.

8. What’s the Presso America warranty?
Presso America products are made to ensure satisfaction and service during the natural life of the product. It warrants to the original purchaser that its products will be free from defects in material and workmanship for a period of 1 year from the date of the purchase. Under no circumstances, the warranty will apply after this time. This limited warranty does not cover damage resulting from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs. Furthermore, this warranty does not cover any consequential damage to a person or property other than the product purchased.

This guarantee will begin from the date the product is received and will only run for the same model originally purchased.
To apply for this benefit you should contact Presso America Customer Support Department. Just send an e-mail to presso [at] pressoamerica [dot] com to become acquainted with the specific details. The Presso America product purchase must be legitimated by an order number and an invoice.